United Ornamental Supply offers local delivery, store pickup, and shipping options based on product size, weight, destination, and availability. Free local delivery is available on qualifying orders of $350 or more within our confirmed local service area. Oversized steel, long-length material, and special-order items may require a freight quote. Shipping cost and estimated timing are shown or confirmed before the order is finalized. For an exact quote or current lead time, call 951-216-6200 or email Sales@unitedornamental.com.

Returns and exchanges are accepted within 30 days of delivery. Items must be unused, uninstalled, and in original condition. Contact us before returning anything so we can confirm eligibility and provide instructions. Customers pay return shipping for unwanted or incorrectly ordered items; United Ornamental Supply pays reasonable return or replacement shipping for damaged, defective, or incorrect items. A restocking fee may apply to certain products and will be disclosed before authorization. Approved refunds are issued after inspection to the original payment method.